In principle we deliver to all countries in the world that are supported by DHL. Many countries are included in our payment system. Below you can see of list of these. When your country is not included in the list you can request us to add your country. We will inform you as soon as possible what the applicable shipping costs are for this country.
List of countries where we ship to:
The Netherlands, Belgium, Germany, Luxembourg, France, Bulgaria, Denmark, Estonia, Guernsey, Jersey, Finland, Greece, Hungary, Italy, Ireland, Iceland, Lithuania, Latvia, Norway, Austria, Poland, Portugal, Spain, Slovakia, Slovenia, Czech Republic, England, Iceland, Sweden, Turkey, America, Canada, Switzerland, Norway, Argentina, Chile, Uruguay, Israel, Japan, Thailand, Taiwan, South Korea, Singapore, Hong Kong, India, Kuwait, Mexico, Panama, La Reunion, Mauritius, New Zealand and Australia.
Shipping is free with orders to the Netherlands, Belgium and Germany. For orders to Luxembourg and France the shipping is free with an order value of € 150.00 or more. With an order value that is lower we charge € 5.00 to Luxembourg and € 8.00 to France for the shipping costs. For all other countries we refer you to the overview of the shipping costs (shipping costs overview).
Within the Netherlands and Belgium we guarantee a delivery time of 3 working days. In the period from 01-01-2016 up to 30-06-2017 99.2% of our orders within the Netherlands and Belgium were delivered the next working day after the order was placed. In Germany we guarantee a delivery time of 3 days. In the period from 01-11-2016 up to 30-06-2017 98.6% was delivered within 2 working days. To other countries in Europe we guarantee a delivery time of 4 days. For countries outside Europe we guarantee a delivery time of 5 days.
We have DHL as partner for all our deliveries across the whole world.
You receive a “track & trace” code when we pack your order and prepare it for shipment.
Your “track & trace” code is fully activated when your order is registered at the sorting centre of DHL. This happens in the evening between 18.30 hours and 21.00 hours. If your “track& trace” code is still not active after this time, you must contact our customer service (0570-592339) as soon as possible to avoid any delays.
Please contact our customer service (+31-570592339) or firstname.lastname@example.org as soon as possible. We have a direct line with DHL so we can always quickly trace the reason for the delay. In consultation with DHL, we will solve this for you as quickly as possible. We advise you to contact us and not DHL as we can directly approach the right people at DHL.