Change or Return of Goods
Exchange of items (within Europe)
If you want to exchange your purchase for another article or a different size, this is possible. To realize this as quick as possible, please send us an e-mail to: firstname.lastname@example.org
Notify in this mail your order number, and the item number which you received and would like to exchange. Please inform us also the item number as well of the size of the item you want to receive.
We will reply to your e-mail as soon as possible to confirm that we reserved the item which you want to exchange. After receiving the return of goods from you we will send you the desired item right away.
Exchange of your purchage is only possible if the value of the new item is the same or lower then the item which you send back. If the value of the new item is higher, You must place a new order.
Exchanging goods from items outside Europe
An exchange of orders outside Europe is the same as within Europe except for one issue: The shipping costs for the exchange are charged to the customer. These can be paid through an e-mail that we send to the customer. As soon as this payment has been made and the item that is being returned has been received, we will send the exchange immediately.
Return of goods
Return of goods is always possible within 14 days counting from the day of delivery.
For the Netherlands, Belgium, Germany and Luxembourg, the return of goods are free of charge. With the delivery we enclose a formular which you can use for the return of goods. You can put the DHL label (for return of goods) over the DHL label which was used for the delivery.
For France we do charge you for € 8,= by return of goods.
For the United Kingdom we do charge you for € 8,= by return of goods.
For other countries, return of goods are on charge of the customer.
When an order outside of Europe is partially returned , Customs in the Netherlands may charg the return of goods with customs fees. These costs are charged to the customer.
Customers who paid their order by Paypal can in many cases declare the costs of "return of goods" by Paypal. This service of Paypal is for many countries but for each country there are different conditions. If you want to use this service from Paypal, please inform yourself on your local Paypal site or call them at their helpdesk.
When you want to send your shipment from the United Kingdom or France, you can send us an e-mail to email@example.com. Please send us your name and ordernumber of your purchase. After we received your e-mail we will send you a return label as soon as possible which you can paste on the box over the label of the package which was send to you. After this you can bring the package to the nearest DHL point.