Information related to the Corona virus. (This information is updated daily, (last update: March 27, 2020)

To all our dear customers,

Dutch government policy on the Corona virus has been made more strict on March 23. Fortunately, we can conclude that almost all of the dutsch population now seriously deals with all rules and advices that have been published by RIVM (Dutch National Institute for Health and Environment) and our government.

For this reason, in consultation with all our employees, we have decided to re-open Friday, March 27 with adjusted opening hours in our shops in Arnhem and Zwolle. Our shop in Delft will remain closed for the time being. Here, our customers are welcome by appointment. You can call us for making an appointment on: 0570-592339. If you want to make a visit appointment in our shop in Zwolle or Arnhem, this is of course also possible.

We do ask you to take into seriously the applicable rules that we have listed below when you visit our business:

  1. Keep at least 1.5 meters but preferably 2 meters away from each other.
  2. Maximum 2 customers at a time in the business
  3. Follow directions from our employees
  4. Think about your and also our health and safety.
  5. Clean your hands after entering.
  6. Have a cold, fever or cough? Sorry, you are welcome at a different time.

 

We ensure you that all hygienic regulations and advices are taken in our shops.

We wish everyone an optimal dose of health

Kind regards,

Johan Arend and Nathalie Penninkhof

 

In the following countries there are adjustments in the deliveries and returns due to the corona virus:

Benelux 

Free movement of goods and (for the time being) limited influence on deliveries & collection.

Belgium

Deliveries to a service point can be disrupted. This is due to the closure of some (shopping) centers and therefore also the service points. Recipients in Belgium can track their delivery at any time, just like in the Netherlands: online & in the Bpost app.
For DHL FOR YOU, service points are closed on Saturdays.

Italy

As is known, Italy is the most affected by the coronavirus at the moment. Italy is in lockdown. This applies to people and (for the time being) not to transport. Many stores in Italy are closed, so delivery may not be possible. We then store shipments temporarily. The following postcodes are difficult to reach: 83031, 84035, 84036, 84030, 84030, 40059, 87038, 89064

France

The stores are closed in France. It is therefore not now possible to send parcels to a DHL point. We temporarily disable this option in our shipping systems. Deliveries can be made at home. Returns are currently not possible because the DHL service points are closed. We treat the return period from France with leniency.

Spain

A state of emergency has been declared in Spain. This has a major impact on the delivery of the packages.

For all Spain it is now not possible to send to a DHL point and we will hold shipments to the following zip code areas until we can deliver them: 8256, 8280, 8281, 8282, 8283, 8289, 8292, 8293, 8294, 8640, 8700, 8710, 8711, 8712, 8717, 8718, 8719, 8781, 8783, 8784, 8785, 8786, 8787, 8788, 8789.

Austria

Schools, shops and restaurants are closed. Delivery and collection in the areas 6450, 6452, 6456, 6458, 6553, 6555, 6561, 6562, 6563, 6580, 9844, 5542, 5611, 5612, 5630, 5632, 5640, 5645, 6710, 6710, 6762, 6763, 6764, 6767, 6888 is not possible. We hold the shipments locally until they can go to their destination.

Great Britain:
The signature puts a business receiver here on a piece of paper. The driver takes a picture of it. When delivering to consumers, we ask for the addressee's name and take a picture of the house as proof of delivery. Due to traffic jams at the Eurotunnel, delivery can be delayed by a day.

Ireland:

Schools, smaller shops and restaurants are closed. The delivery person signs for the packages to consumers. Due to traffic jams at the Eurotunnel, delivery can be delayed by a day. If your business recipient is closed by corona, we will try to deliver your shipment again. Your shipment will then be returned.

Portugal:

Schools, restaurants and non-essential businesses are close. The delivery person signs for receipt. Delivery and collection in areas 3880 and 3885 is currently not possible.

Czech Republic:

Schools, restaurants and non-essential shops are close. Delivery and collection in areas 78321, 78324, 78391, 78401, 58401 is currently not possible. We keep these shipments until we can deliver them again.

China: delivery not possible

Iran: delivery not possible

.