Exchange of goods

Exchange of items (within Europe)

If you want to exchange your purchase for another article or a different size, this is possible. To realize this as quick as possible, please send us an e-mail to: customerservice@penninkhofmode.nl 

Notify in this mail your order number, and  the item number which you received and would like to exchange. Please inform us also the item number as well of the size of the item you want to receive.

We will reply to your e-mail as soon as possible to confirm that we reserved the item which you want to exchange. After receiving the return of goods from you we will send you the desired item right away.

Exchange of your purchage is only possible if the value of the new item is the same or lower then the item which you send back. If the value of the new item is higher, you must place a new order.

The cost of the return shipment are borne by the customer.

Exchanging goods from items outside Europe

If you live outside the European Union and wish to exchange an item, you can do so by returning your order and placing a new order. 

The cost of the return shipment shall be borne by the customer.