Return of goods
Return of goods
Return of goods is always possible within 14 days counting from the day of delivery.
For the Netherlands and Belgium click on the link:
For germany click on the link:
Returns from Great Britain, Switzerland and Norway
If you want to return an order from Great Britain, Switzerland or Norway, we ask you to send us an email to firstname.lastname@example.org with your request for a return stamp. Because we send all shipments to Great Britain, Switzerland and Norway with DHL Express, a return must also be sent via DHL express. Any other way of returning means that you will have to pay customs costs which are very high. This is prevented by our returns service with DHL Express.
For all other european countries:
Below you find the rates for returns of goods by using our return service. These rates are valid when you deliver your package to a service point near you. If you want the package to be picked up at your home (or another place), we ask an additional surcharge of € 2.50. Returns are delivered to us within 3 - 6 days.
How does it work if i want to use this service:
You follow the instructions on this site. After you have entered the requested information and the payment, you will receive a code that will be scanned at the servicepoint in your area or shown to the driver who will pick up your return shipment.
Of course you can send your return of goods to us on your own initiative. In this case you pay the local rates.
If you send it by yourself. Please use the adress as given below
Returns from outside the European union.
In case you want to return something from outside the European union we kindly ask you to contact us by phone or e-mail . We will send you the return label to your e-mail address. In this mail is explained how you can make an appointment to schedule your pick up time/date. The cost of return does not always match the cost of shipment, ask our customer service for more details about the cost of return.
Phone: +31 570592339
Customers who paid their order by Paypal can in many cases declare the costs of "return of goods" by Paypal. This service of Paypal is for many countries but for each country there are different conditions. If you want to use this service from Paypal, please inform yourself on your local Paypal site or call them at their helpdesk.